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MICROSOFT DYNAMICS 365 CRM

​​​​Streamline operations, reduce costs and improve customer engagement

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We Know Dynamics 365 for Sales

Encore's Dynamics 365 (Dynamics CRM) team consists of consultants, developers, and cloud integration specialists. We have more than 10 employees dedicated solely to delivering the Dynamics 365 for Sales module.

Dynamics 365 for Sales: The Encore Advantage

No Dynamics 365 partner in United Arab Emirates or the Middle East knows Dynamics 365 for Sales like Encore. We’ve been working with the platform for more than 10 years; our consultants have intimate knowledge in the product’s inner workings and the latest improvements.



We can answer any of your licensing, functionality, or cost estimate inquiries.

Encore also knows the rest of the Dynamics 365 platform, Office 365, and the Microsoft Cloud – allowing you to make sure everything is perfectly integrated.

Dynamics 365 Customer Engagement

Customer Engagement (CE) can help you better manage and grow your key relationships whether they be customers, citizens, constituents, members, donors or other key stakeholders. Take advantage of core functionality that automates your Sales, Marketing and Customer Services processes or leverage the platform tools to automate other key Front Office departments and processes including those listed below.

As an award-winning and certified Microsoft Partner, our local teams of Microsoft Dynamics 365 CE experts have the industry knowledge and experience to partner with you for success. We help clients achieve improved engagement with innovative industry Dynamics 365 CE (CRM) solutions. We can help deliver:

  • Customer Engagement (CRM – Sales, Marketing, Customer Service)
  • Field Services Automation
  • Project Services Automation
  • Case Management
  • Stakeholder Relationship Management
  • Regulatory Management
  • Member and Donor Relationship Management
  • Contracts and Grants Management
  • Courts and Judicial Management
  • Compliance Management
  • Constituent Services
  • Investigations and Hearings

Our solutions for Dynamics CE can help you:

  • Improve customer experience and trust
  • Improve customer satisfaction and loyalty
  • Increase efficiencies and productivity
  • Improve decision making and enhance service delivery
  • Improve access to services by citizens, and reporting

Evaluating CRM Solutions?

We believe CRM done right can transform your business. A well-implemented CRM system helps you align your business processes with your customers to improve the quality and consistency of your relationships. You will be more responsive, more efficient, more effective, and more profitable. We believe Microsoft Dynamics 365 for Sales offers the best tools for most businesses. Is yours one of them?